RechargeMojo Refund Policy

At RechargeMojo, we strive to provide seamless and efficient services for all your prepaid recharge and bill payment needs. To ensure clarity and transparency, we have outlined our refund policy below:

1. Incorrect Mobile Number Recharge

• No Refunds for Successful Recharges to Wrong Numbers: If a customer mistakenly recharges a wrong mobile number and the recharge status shows as successful, we regret to inform you that we cannot provide a refund in such cases. Please double-check the mobile number before confirming your transaction.

2. Recharge and Bill Payment Failures

• Instant Refunds for Failed Transactions: In the event of a recharge or bill payment failure, we instantly process a refund to your RechargeMojo wallet. The wallet is linked to the mobile number used during the transaction.

3. Wallet Balance and Usage

• Checking Wallet Balance: You can easily check your wallet balance by logging into your RechargeMojo account using your mobile number, either through our app or website.
• Wallet Usage: Your RechargeMojo wallet balance can be used to make any recharge or bill payments on our platform. You can check your wallet usage history through the app or website.

4. Support for Recharge and Bill Payment Issues

• Service Not Activated: If your order is successful but your service is not activated, please reach out to our support team. We are committed to helping you resolve your issue as quickly as possible.
• Support Ticket: You can raise a support ticket from the Help and Support section on our app or website.
• Email Support: Contact us via email at [email protected].
• Level 2 Escalation: For further assistance, escalate your issue to [email protected].

We appreciate your understanding and cooperation. For any further assistance or queries regarding our refund policy, please do not hesitate to contact our customer support team.

Thank you for choosing RechargeMojo!